Privacy Policy

At Ser Divina Beauty LLC, operating as Divina Beauty Buzz, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information when you visit our website at www.divinabeauty.buzz or use our computer systems design and related services. Please read this policy carefully to understand our practices regarding your personal data. This policy was created by Divina Beauty Buzz to comply with applicable privacy laws and to demonstrate our commitment to transparency in data handling.

1. Information We Collect

We collect several categories of information from and about users of our website and services. This includes personal identifiers such as your full name, email address, billing address, telephone number, and company name when you voluntarily provide these details through our contact forms, service inquiry submissions, account registration, or during the course of our professional engagement. We also collect technical information automatically when you access our website, including your Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device type, screen resolution, and details about your browsing activity including the full Uniform Resource Locators (URL) clickstream to, through, and from our site.

When you engage our services, we may collect additional information necessary to perform our work, including project specifications, technical requirements, system architecture documentation, network topology details, software inventory, security assessment data, and any other information you choose to share with us during the consultation, design, implementation, and support phases of our engagement. We also record communication history including emails, phone call logs, meeting notes, and support ticket correspondence to ensure quality service delivery.

2. Methods of Information Collection

We employ various methods to collect information about you. Through direct interactions, you may provide us with your identity, contact, and financial details by filling in web forms, subscribing to our newsletter, requesting services, participating in surveys, entering promotions, or corresponding with us via phone, email, or postal mail. Through automated technologies, as you navigate our website, we automatically collect technical usage data using cookies, server logs, web beacons, and similar tracking technologies.

We may also receive information about you from third-party sources, including business partners, analytics providers, advertising networks, search information providers, credit reference agencies, and publicly available databases. We combine this data with information you provide to us and information we collect about you to enhance our ability to serve you, to tailor our content and services to you, and to offer you products and services that we believe may interest you.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, provide a good browsing experience, and improve our site. Cookies are small text files stored on your browser or device hard drive when you visit a website. We use strictly necessary cookies essential for the operation of our website, performance cookies that count visits and traffic sources to measure and improve our site performance, functionality cookies that recognize you when you return to our site to personalize content and remember your preferences, and targeting cookies that record your visit to our site, pages visited, and links followed.

You can control cookie preferences through your browser settings. Most browsers allow you to refuse all or some cookies, delete existing cookies, and set alerts when cookies are being sent. However, if you disable all cookies including strictly necessary ones, some parts of our site may become inaccessible or not function properly. We use Google Analytics and other analytics tools to understand how visitors interact with our website. You can learn more about Google Analytics cookies and opt-out options by visiting the Google Analytics opt-out page.

4. How We Use Your Information

We use the information we collect for the following business and commercial purposes: to provide, maintain, and improve our computer systems design and related services; to process and fulfill service requests and transactions; to communicate with you about your account, service updates, support issues, and billing matters; to send you marketing communications about our services, industry insights, and company news where you have not opted out; to personalize your website experience and deliver content relevant to your interests; to analyze usage patterns and trends to improve our website and service offerings; to detect, prevent, and address technical issues, fraud, and security incidents; to comply with legal obligations and regulatory requirements; and to enforce our terms of service and other agreements.

5. Legal Basis for Processing Personal Data

We process your personal data on the following legal bases as applicable under relevant data protection laws: the performance of a contract when we need to use your data to provide services you have requested or to take steps at your request before entering into a contract; our legitimate interests or those of a third party provided your interests and fundamental rights do not override those interests, including for direct marketing, fraud prevention, network and information security, and improving our services; compliance with a legal or regulatory obligation; and your consent where we specifically ask for it, such as for certain direct marketing activities or sensitive data processing.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. To determine appropriate retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data and whether we can achieve those purposes through other means, and applicable legal requirements. Generally, we retain client records for the duration of our engagement plus seven years to comply with tax and legal requirements. Marketing data is retained until you opt out or after three years of inactivity. Analytics data is retained in de-identified form for 24 months.

7. Data Security

We implement comprehensive technical, administrative, and physical security measures to protect your personal data against accidental loss, alteration, unauthorized access, disclosure, or destruction. Our security program includes encryption of data in transit using TLS 1.3 protocols, encryption of data at rest using AES-256, multi-factor authentication for all system access, role-based access controls with least-privilege principles, regular security awareness training for all employees, annual penetration testing and vulnerability assessments, intrusion detection and prevention systems, 24/7 security monitoring with SIEM, incident response procedures, and regular backups with tested restoration procedures.

8. Information Sharing and Disclosure

We do not sell your personal information. We may share your personal data with third parties only in the following circumstances: with service providers and subcontractors who perform functions on our behalf such as cloud hosting, payment processing, email delivery, data analytics, customer support, and professional consulting services; with professional advisers including lawyers, accountants, and auditors who provide professional services to us; with regulatory authorities, law enforcement agencies, or courts where required by applicable law or to protect our legal rights; in connection with a business transaction such as a merger, acquisition, reorganization, or sale of assets where personal data may be transferred as a business asset; and with your consent or at your direction.

9. International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction. When we transfer your personal data internationally, we implement appropriate safeguards to ensure an adequate level of protection, including Standard Contractual Clauses approved by relevant regulatory authorities, binding corporate rules, data processing agreements that comply with applicable laws, and transfer impact assessments to evaluate the legal framework and security measures in the destination country.

10. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data: the right to access and obtain a copy of your personal data that we hold; the right to rectify inaccurate or incomplete personal data; the right to request erasure of your personal data under certain circumstances; the right to restrict or object to processing of your personal data; the right to data portability to receive your data in a structured, commonly used format; the right to withdraw consent at any time where we rely on consent as the legal basis; and the right to lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days. We may need to verify your identity before processing your request and may charge a reasonable fee if your request is manifestly unfounded or excessive.

11. California Privacy Rights

If you are a resident of California, United States, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information. You have the right to know what personal information we collect, use, disclose, and sell about you; the right to request deletion of your personal information; the right to opt out of the sale or sharing of your personal information; the right to correct inaccurate personal information; the right to limit the use of sensitive personal information; and the right to non-discrimination for exercising your privacy rights. We do not sell your personal information as defined under the CCPA.

12. Children Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will take steps to delete that information and terminate the corresponding account. If you believe a child has provided us with personal data, please contact us immediately so we can take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will post the updated policy on this page with a revised last updated date. If the changes significantly affect how we handle your personal data, we may provide additional notice by email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: